When you sell on etsy you need to go above and beyond when you ship. The customer just spent their hard-earned money on your handmade item, an item that you probably spent hours or even days designing, creating and photographing.
DON'T throw it in a bag and slap the address on it. THIS IS NOT EBAY!
I expect my purchase, when I buy from Etsy, to be at the very least lovingly wrapped. I mean, someone just spent the last several hours hand-making it! When I spend my money on Etsy I feel like I am purchasing someone's treasure. I cannot stress it more that you should play into that idea as much as possible. Think about the things you yourself have bought from Etsy. Don't you love the cute gift wrap? Doesn't it make you feel special?
If you don't show any value towards packaging your item, the buyer, in return, won't feel that they have an item of value. So treat your items the way they deserve to be treated (as priceless treasures!) and your customer will honor their purchase even more.
That brings me to my second point. Always, and I mean Always, include a free gift. This is another way to make your customer feel special and appreciated, and is also a very nice way to thank them for shopping with you.
I just include one or two of my handmade postcards, depending on the price of the purchase.
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Check out my other Etsy Guides:
The Three Most Common Etsy Mistakes
Photography on Etsy: Inanimate objects
3 comments:
Well said. :)
<3 this! More please :)
A few years too late, lol but here it goes.
It is so true, although I sell on eBay, I have always added extra flair to my packing, used to stamp up my envelopes, and now I recently make my own paper and envelopes, which I've gotten request to make some to sell. So in a way nice wrapping and packing makes a big difference. good way to built loyal clientele.
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